Knowledge Management

Knowledge Management
An overview
	> crm> knowledge management
In the past, attention to Knowledge Management as a discipline has waxed and waned. Now, with the advent of CRM (and e-business) Knowledge Management is on the agenda of enterprises once again.
Within Crowne Associates we refer to the Knowledge Management Modell of the Strategic Knowledge Group: Knowledge Management building blocks (in German). Wissensziele: Goals Wissensidentifikation: Identification Wissenserwerb: Gathering Wissensentwicklung: Creation - Deployment Wissensverteilung: Distribution Wissensbewahrung: Retaining Wissensnutzung: Using Wissensbewertung: Metrics
Our contribution about Knowledge Management is divided in 3 different area's: - The use of Knowledge Management within enterprises - News and practical inputs about Knowledge Management - Knowledge Management tools and products
The use of Knowledge Management within enterprises		An overview on the use of Knowledge Management within different industries Key drivers and lessons for Knowledge Management

News and practical inputs about Knowledge Management		Five hints for managing sales opportunities Publications regarding Knowledge Management (in German)

Knowledge Management tools and products		An overview of different products wthin the discipline of Knowledge Management
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