Knowledge Management Management

Companies are wary of shrink-wrapped, tech-centric KM, and want a credible business case as well as demonstrable results in the short-term and long-term.
Key drivers for KM initiatives used to be portals and content management.
Nowadays the key drivers are:
· productivity
· innovation
· knowledge attrition
· information overload

Key lessons regarding KM are:
· Connect KM with the bottom line
· Integrate KM effectively into business strategy and transformation
· Foster organizational citizenship and a democracy of knowledge
· Extend KM across organizational boundaries
· Document successes

Source: KM conference of the American Productivity and Quality Center