Customer Relationship Management

What keeps it all together?
CRM processes CRM strategy CRM technology CRM organization information information information information processesstrategytechnologyorganizationinformationinformationinformationstrategymore about technologymore about organizationMore about processes

Technology

CRM supporting technology means building delivery channels that can be managed, tools supporting business processes and the entire organization and eventually integrating all these components on the same platform which supports common information flows

 

How to proceed when evaluating and selecting a tool and its supplier ->