interesting links about CRM

Communities Europe

http://www.callnet.ch

Callnet.ch ist der Branchenverband für Call Center Betreiber und Anbieter von Lösungen in der Schweiz - Heute und in der Zukünft.

http://www.insightexec.com

The CRM-Forum provides CRM professionals and companies involved in CRM on both the demand and supply side of the industry with a place to keep up-to-date with CRM developments, and to, meet, discuss, and contact each other about CRM-related issues.

Communities Global

http://www.callcentrehelper.com

Usefull articles, whitepapers, hints & tips on everthing regarding the call centre.

http://www.crmguru.com

The World's Largest CRM Community with 100,000+ Active Members. CRMGuru.com serves the world's largest CRM community with independent editorial, features, discussion, and products.

http://www.crmadvocate.com

CRM is definitely worth the effort. Find out for yourself by searching the CRMAdvocate database of documented success stories and learn how CRM made the difference for hundreds of companies.

Resource centers

http://www.destinationKM.com

From 1998 through 2001 Knowledge Management magazine was the premier print publication about the business of managing knowledge, with cutting edge-features on culture, process and technology to extensive case studies, conversations and practical reports on state-of-the art tools and techniques.
This site is the electronic format of Knowledge Management magazine.

http://www.wissensmanagement.net

Wissensmanagement.net - das Magazin für Führungskräfte widmet sich als erstes Periodikum im deutschen Sprachraum ausschließlich dem umfassenden Themenbereich des Wissensmanagements. Im Vordergrund stehen die drei Ebenen Mensch, Organisation und technologische Infrastruktur. Themen wie z.B. die Schaffung, Nutzung und Entwicklung des kollektiven Wissens sowie einer lernfreudigen Unternehmenskultur werden fokussiert. Kompetente Autoren geben Einblick in die Praxis und zeigen aktuelle Entwicklungen auf..

Tools online

http://www.erlang.com/calculator/erlang_b_calculator_se.htm

Want to know how many agents or telephony trunks you really need in your call center? This call center calculator, which is based on the Erlang B and Erlang C traffic models, helps you to estimate how many agents you need in your call centre for each hour during an eight hour day. It also works out how many trunks (lines) you need into your call centre to handle these calls.